You may return undamaged items purchased from the site within 14 days following the date of receipt of your order. The product must be returned in perfect condition, unworn, in its entirety and in its original packaging, accompanied by a copy of the receipt. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

Please follow the returns procedure below to return your products to us.

To make a return, please CONTACT US via houseoftraiwas@gmail.com and simply enter your order number, or the email address associated with your purchase and shipping address zip code to initiate the return.

OR sign-up your account and follow these steps:
1) Log in to your account
2) Verify your email/account
3) Go to setting
4) My order
5) Click “Return/Exchange”
6) You will received the email confirmation

*If you do not see the Return options, please simply enter your order number and include your name.

No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.

*If you need help for this process, please contact us via houseoftraiwas@gmail.com and include your order number/details.

Please note, the exchange selection is not guaranteed until the return order has been processed.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Shipments that go unclaimed are returned to our facility and you we will be liable for the cost of a reshipment.

The return address of your store is by default Printful’s and is based on where your package was fulfilled:

• Packages sent out from our US and Mexico facilities are returned to 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

• Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

• Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

• Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.